Karl Palachuk / Karl Palachuk On Sale – Now Big Sale. Amazing Sale. You’re going to be sad if you miss it sale: Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers Note: This product is due to be released on September 1, 2014. Order now to get the amazing […]...

Karl Palachuk / Karl Palachuk In small business, the most popular financial tool is QuickBooks. They may not be your favorite tool, but chances are very good that you are using them. QuickBooks integrates with just about everything and is “the standard” for small business finance. See www.quickbooks.intuit.com. You may be using FreshBooks (www.freshbooks.co...

Karl Palachuk / Karl Palachuk If a PSA is the tool you use to run you managed service business, the RMM – Remote Monitoring and Management – tool is what you use to deliver your managed services. While there are three primary PSA vendors, there are at least a dozen “primary” RMM vendors. The primary […]...

Karl Palachuk / Karl Palachuk In Part I – http://blog.smallbizthoughts.com/2014/07/trust-in-business-part-i.html – I introduced the four stages in a trust relationship: Meet, Vet, Establish, and Maintain. That articles covers the first three stages, all of which are about setting up the trust relationship. Now let’s look at maintaining and transferrin...

Karl Palachuk / Karl Palachuk In Volume Two, Section II of the new books on SOPs, we’ll look at some important tools you need for running your company. The one tool most specifically designed to help you build a technology consulting business (computer consulting, managed services, tech support, etc.) is a PSA – Professional Services […]...

Karl Palachuk / Karl Palachuk Did you every stop to think about how much we rely on trust in business? It’s so ingrained into our decision making that we take it for granted. You’ve heard it a thousand times: We do business with people we know, like, and trust. Take trust out of that equation […]...

Karl Palachuk / Karl Palachuk Last week ended with a big, long memo from Satya Nadella, CEO of Microsoft, filling the news gap of Summer immediately before Microsoft’s big WorldWide Partner Conference. The conference kicks off today. I wish I was there, but Microsoft’s WPC doesn’t really offer much for small business partners. No matter […]...

Karl Palachuk / Karl Palachuk I got a nice little press release from my friends at Zynstra this morning. They’ve got a big new round of funding “to support continued growth, innovation and entry into North America.” So in case you’re wondering whether they’re planning to stick around, this should be a very good sign. […]...

Karl Palachuk / Karl Palachuk Info from Harry B’s Big Beerfest in Washington, DC – right before SMB Nation: (I won’t be there, so I’ll need a designated drinker.) Beerfest at WPC! SMB Nation’s proud tradition of hosting a beerfest reception continues at the upcoming Microsoft Worldwide Partner (WPC) conference in Washington DC. The recepti...

Karl Palachuk / Karl Palachuk Got a press release today from my friend James over at TigerPaw. Welcome to the community, Corey DeJong! – – – – – Press ReleaseFOR IMMEDIATE RELEASE Tigerpaw Software Announces New Hire Corey DeJong as Director of Marketing BELLEVUE, Neb., (June 30, 2014) – Tigerpaw Software Inc., announced today the [&...

Karl Palachuk / Karl Palachuk I received an intriguing email yesterday from ChannelPro magazine. The subject line was “I promise that the Boston event will be BETTER than George Clooney’s wedding…and a lot more channel guys, too…” Registration is now officially open for the big ChannelPro SMB Forum. I normally attend these events, but I...

Karl Palachuk / Karl Palachuk One of the coolest project going right now in the SMB space is the “SMBKitchen ASP” project over at Third Tier. ASP stands for Amy/Susan/Phil – referring to the three Microsoft MVPs who are providing the content: Amy Babinchak, Susan Bradley, and Phil Elder. Find out more at http://www.thirdtier.net/smbkitchen-asp/...

Karl Palachuk / Karl Palachuk Support for the Server 2003 generation of operating systems ends next year – including SBS 2003. We’ve been replacing these units with a combination of on-premises and cloud-based technologies. Now it’s time to take that to the next generation. I have the honor of running a new American Partner Advisory […]...

Karl Palachuk / Karl Palachuk I got a memo today from Caroline over at GFI Max. They’re going to be launching a new service called Web Protection as a new feature in GFI MAX RemoteManagement. Here’s the info:...

Karl Palachuk / Karl Palachuk Sometimes in business we lose sight of the fact that our clients have “unofficial” needs besides those we claim to address with our services. In many cases, it’s the little niceties that separate us from our competition. I was in a networking meeting a few days ago and people were […]...