Drew Robb / Channel Insider Any IT vendor or managed services provider (MSP) looking to add security services has several different directions they can go to achieve success. But there are also certain mistakes they can make that usually bring about failure. Here then are seven of the biggest mistakes a managed security service provider […]...

Drew Robb / Channel Insider Risk is everywhere, and oftentimes, it is unavoidable. For managed service providers (MSPs), there is the risk of failing to keep up with advancing technology, of misreading customer needs, of succumbing to the tactics of competitors, of over-expansion, and a great many others. Instead of living a life of endless […]...

Jenna Inouye / Channel Insider Hyperautomation could greatly improve the profitability of managed security services, a Gartner analyst said at the Gartner Security & Risk Management Summit earlier this month. Analyst Mark Wah noted that the managed detection and response (MDR) market grew by nearly 50% from 2020 to 2021, significantly faster than the 9.8% […...

Drew Robb / Channel Insider Cybersecurity is one of the top IT spending priorities right now. According to a recent survey, 69% of organizations plan to spend more on cybersecurity this year than last, placing ahead of the cloud and artificial intelligence (AI). Established vendors and a wave of startups are bringing new security technologies to […]...

Drew Robb / Channel Insider It wasn’t long ago that when a job vacancy came up, you placed an ad in a newspaper or industry magazine, received a bunch of résumés, interviewed the best candidates, and hired someone—all within a few weeks. These days, it is not so simple. Job sites and job apps are […]...

Jenna Inouye / Channel Insider The overwhelming majority of MSP customers are so frustrated with their managed service provider (MSP) that they’re looking to replace them within the next year, according to a new report from CloudBolt Software. With 80% of companies shopping for a new MSP, the report cited two trends for the widespread […]...

Jenn Fulmer / Channel Insider Incident response and disaster recovery are some of the biggest opportunities for managed services providers (MSPs). Most clients of MSPs are unprepared for a disaster. One survey found that only 44 percent of MSPs can say a quarter of their clients actually have an incident response plan in place. That […]...

Sam Ingalls / Channel Insider Managed security service providers (MSSP) serve small businesses up to enterprises and play an essential role in securing increasingly complex IT environments. For current MSSPs and those MSPs considering offering cybersecurity services, read on to learn about the top tools and vendor-offered managed security services. While there’s ...

Drew Robb / Channel Insider Those who have never utilized a managed service provider (MSP) are likely to be filled with trepidation about which provider to choose, how much they can trust that provider, or whether they should just try to run their IT environments internally. As they have no prior experience of MSP services, […]...

Howard M. Cohen / Channel Insider At the Channel Partners Conference & Expo last month, one of the more interesting sessions was a look at where the managed service provider (MSP) business may be headed next. The “What’s Next for MSPs?” session was billed as “some of the industry’s best-known MSP business owners” offering attende...

Olivia Chakraborty / Channel Insider Managed service providers (MSPs) are under increasing threat of cyber attacks, security agencies from the “Five Eyes” countries warned last week. The U.S. Cybersecurity and Infrastructure Security Agency (CISA), NSA and FBI joined their counterparts from the UK, Australia, Canada and New Zealand in issuing the warning. &...

Drew Robb / Channel Insider Margins are usually pretty tight in the managed services space. Not grocery store-bad, but still pretty tight. Michael Hanauer, Vice President of Managed XDR Sales & Marketing at Barracuda MSP, has heard that average margins hover around 8%. Clearly, that leaves plenty of room for improvement. Anything that can boost margins wi...

Drew Robb / Channel Insider It can be tempting for managed service providers (MSPs) and managed security service providers (MSSPs) to take on new service areas. The latest statistics come out about the growth in the cybersecurity market and management decides the organization needs a bigger piece of that expanding pie. Or a couple of […]...

Drew Robb / Channel Insider With cybersecurity services in strong demand because of rampant ransomware, software supply chain and critical infrastructure attacks, many managed service providers (MSPs) have moved into the managed security service provider (MSSP) space. And many more are considering it. While security can be a lucrative market, it also isn’t for ev...

Sam Ingalls / Channel Insider Tech Mahindra is a multinational technology services company and one of India’s most prominent IT vendors, specializing in IT consulting, digital transformation, engineering, and business process management. With over three decades of experience, Tech Mahindra has a comprehensive stack for increasingly complex IT environments and sys...

Drew Robb / Channel Insider Managed service providers (MSPs) cover a diverse set of IT services. Backup, disaster recovery, IT management and support, security, CRM, ERP, compute, networking, financial services, HR services, payroll, accounting, and more. But unless you are one of the hyperscalers like Microsoft, Google, or Amazon, it is a big mistake to […]...

Sam Ingalls / Channel Insider Infosys is a global technology services company providing clients with a comprehensive portfolio of digital and consulting solutions for enterprise IT environments. Four decades after its launch, Infosys is a recognized leader in multiple solution areas, including data and analytics, software development, and enterprise application managem...

Sam Ingalls / Channel Insider KPMG is a veteran global network of firms specializing in audit, advisory, and tax services, with an impressive stack of technology solutions for clients addressing digital transformation. A century after the accountancy’s earliest firm started in London, the merger of KPMG in 1987 set the UK- and Dutch-based company up […]...

Devin Partida / Channel Insider New technologies like the Internet of Things (IoT) and artificial intelligence (AI) offer intriguing new markets for channel partners. However, as companies rely more on data and vastly increase complexity and devices, cybersecurity vulnerabilities also rise. A strong vulnerability management program is a must in these environments &ndas...

Jenn Fulmer / Channel Insider Small and mid-sized businesses (SMBs) face the same cybersecurity issues as their enterprise counterparts, only they lack the staff to monitor their networks 24/7. To bridge that gap, many SMBs turn to managed security services. However, without experience in the technology industry, it can be difficult for small businesses to […]...