Toronto IT Consulting Team Provides Valuable IT Service To Small Business

By Stuart_R_Crawford
In MSP Coaching
September 6, 2013

Stuart R. Crawford / Stuart Crawford

Small Business CollaborationWhen The Michaud Group, Inc. needed to collaborate and share information between other members of their business, Cat-Tec implemented their unique SaveYourData Solution, bundled with 24/7 support so they can now enjoy worry-free, reliable business operations.

Cat-Tec Inc. was founded in 1998 with the primary goal of becoming an outstanding IT consultancy. With extensive experience and the evolution of our unique service offerings, we’ve become the trusted advisor for many small businesses.

The Challenge

For organizations with employees in remote offices, the ability to collaborate with other members and share information is extremely important. While backup is a critical aspect for every business, the challenge for The Michaud Group, Inc. was to find a managed service provider who could provide the necessary services for collaboration amongst their employees, and who offers help- desk support when problems arise. A critical success factor for their practice is the ability to be consistently responsive to all client requests. It’s important that technology doesn’t hinder the Michaud Group’s ability to execute on time, every time.

The Solution

Cat-Tec provided a team-share (storage) to our private cloud solution “SaveYourData,” which we bundled with our weekly laptop maintenance program. The SaveYourData Solution not only provides reliable backup for The Michaud Group’s data, but also allows for efficient collaboration among members of the company.

By optimizing the equipment with our maintenance program, Cat-Tec was able to maximize their productivity. If The Michaud Group experiences support issues, the bundle also includes access to Cat-Tec’s Helpdesk, 24/7 via chat, phone, or email.

The Results

The Michaud Group was happy with Cat-Tec’s services and support, commenting on how the implementation and follow-up processes exceeded their expectations. Furthermore, they explained how Cat-Tec created a customized plan tailored to their unique situation.

“I have an offsite assistant, and all of my files (drawer-upon-drawer of them) are now  available. The ability to load documents from the offsite location, and have them [available] for me exactly when I need them is the great benefit of the SaveYourData software,” explained a member of The Michaud Group. “The remote support staff, and everything I need is there when I need it.  It saves me a ‘40km run’ every time! It’s time saved as well!”

Cat-Tec’s SaveYourData Solution provides a combination of reliable data backup and collaboration capabilities, as well as countless hours saved for businesses with offsite employees.

The Michaud Group employee expressed how much Cat-Tec’s SaveYourData solution, bundled with 24×7 support, helped their business:

“Finally I have peace of mind knowing that support is available and responsive at any time. I’m not sure that I could run the business as effectively without Cat-Tec.”

About The Michaud Group, Inc.

The Michaud Group, Inc. is an independent financial planning practice within Equity Associates Inc.  — A mutual fund dealership with 182 advisors managing over $2.2 billion in assets for over 50,000 clients across Canada.

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