Fixing a Broken Printer and Heart

By general
In Channel
July 24, 2013

Larry Walsh / Channelnomics

Jim Ray of Neuse River Networks, drove a couple of hours to fix a customer’s printer problem when he could have done it remotely. Turns out the printer wasn’t the problem — the customer needed a little human compassion. It’s a great lesson in superior customer service and the bonds of long-time relationships.

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