Business’s IT Needs Are Changing – Forcing Some IT Companies To Change Their Service Offerings

By Stuart_R_Crawford
In MSP Coaching
July 7, 2013

Stuart R. Crawford / Stuart Crawford

Business IT needs are rapidly changing due to increased demands for Managed Service Providers who can look after a company’s IT system, rather than just fix computers (break-fix services).  Every day, more companies are contracting with IT Managed Services, handing over the maintenance and management of their IT system to a professional offsite provider.  With this, they have the luxury of 24-hour monitoring and the knowledge that all their IT needs will be address.

Companies have moved away from using computer repair and “off-the-shelf” IT solutions to Managed Services because they get so much more (as exemplified in the photo).

burlington Ontario Computer Repair

Burlington, Ontario’s ComputAbility has now started selling K-Cup coffee to compensate for the decrease in computer repair, break-fix business.

The Break-Fix model is no longer succeeding because it means that you wait until your server or computers break before fixing them.  In this situation, you business will experience downtimes that can cripple your productivity and profitability.

The first companies to realize this were Fortune 500 Companies. As IT systems became more mature and complex they needed certified professionals who would be on call 24 hours a day, every day.  It was more cost effective for them to hire offsite MSPs to oversee and handle their specific IT needs.  At this time it was cost prohibitive for smaller companies to use these services.  But today as the MSP movement has grown, companies, no matter what size, can take advantage of the services they provide.

Today, small and mid-sized businesses use IT systems and Business Continuity Systems to operate efficiently, effectively and securely. With the ever-changing and evolving world of IT, these businesses need the assistance from MSPs to ensure they keep up with the latest technologies, security patches, software updates and IT solutions. If they don’t, productivity and profitability suffer and their competitors will move in and take over their clients. Without fully functioning IT networks that provide operational efficiencies regardless of the situation (natural or manmade disasters) a business will likely face substantial productivity and revenue losses when disasters do occur. MSPs focus on prevention, and problems are addressed before they occur and downtimes are avoided.

Contracting with an MSP allows a business to focus their efforts on the running of the business, with fewer interruptions due to IT problems.  And relying on separate suppliers and off-the-shelf solutions sets your IT system up for inconsistencies that slow down operations. And surprisingly, most IT Managed Services are more cost-effective than relying on break-fix solutions, especially when you consider the lost revenue from downtimes.

The choice is easy, more expensive, inconsistent, unreliable break-fix services; or managed services that provide:

  • 24/7 Services, Maintenance and Monitoring
  • Reduced costs
  • Increased operational efficiency
  • Increased productivity
  • Up-to-date IT solutions
  • Security patches and alerts
  • Backup and Recovery Solutions
  • Cloud storage solutions
  • Minimized downtimes
  • Enterprise-level solutions and support
  • The ability to focus on what you need to do
  • Peace of mind

For more information on how MSP services can benefit your business, and to find one in your area contact Ulistic by calling: 716.799.1999 ext 102 or visit us on the web at:  We will put you in touch with some of the best MSPs across Canada, United States and Australia.

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