The Good, the Bad, and the Ugly of Unified Communication

By Steve_Noel
In MSP Coaching
July 31, 2012

Article By Steve Noel

There were a couple of communication related stories today.
Hotmail got a reboot, and looks very clean. It is now called and I
logged in for the first time in 7+years. Yahoo email and messenger had some
outages today, welcome Marissa Mayer. Twitter reinstated Guy Adams Twitter
account. What do these three stories have in common? They show us what is good,
bad, and ugly in communications.

Hotmail is now

First Hotmail may have been my 2nd
or third email service and if I recall correctly I created it to log into Microsoft
support sites… It was a mess. Typical email client where no thought was given
to how the interface would be used by people. I remember how excited I was to
get my early invite to Gmail and how clean the page looked. How…usable it was.
Now, so is Hotmail umm, ah, This is the good. Taking something
less usable and making it better.

Yahoo Email and Messenger

The bad. Yahoo. One of my friends posted today he didn’t
know which was worse, not getting email from Yahoo, or admitting you still use
Yahoo for email. It is showing the problem of the company as a whole. Something
that doesn’t work that well, even if you wanted to you it. They have a lot of
work to do to raise themselves to the level of a bad provider.

Twitter Killing themselves

The ugly. Twitter has again shown ways it can’t be trusted.
Due to its business relationship with NBC, tweets were being monitored and when
a Twitter user included an email of an NBC executive, the Twitter staff alerted
NBC and suggested they file a complaint, which they did, causing the Twitter
users account to be suspended. The problem? The email address is on NBC’s
website, it is public. Another problem? Monitoring tweets for content. Enough
of an issue was raised that Twitter reinstated the account and apologized, but
not for why or how they disabled the account. They continue to state the post
was a violation. This will be great the next time people start tweeting about
the next uprising in the Middle East and Twitter shuts them down for the
content of their tweets. Ugly.
We all learn every day and especially in the always on
global social media pool. But whatever your platform, it has to be on, it has
to be usable, and it has to be open or you might as well open a telegraph

Samuel Morse Telegraph

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Author: Steve Noel