Why Small Business is Huge

By Steve_Noel
In MSP Coaching
May 22, 2012

As many of you know, my wife and I are new pet owners. We

rescued a 7 week old puppy that is now nearly 5 months old. Through some of the
trials and tribulations of being a parent to our furry family I have again seen
why small business cannot be replaced.

Ben, our puppy, has developed a food allergy and we needed
to change his food. (His blog is here: http://dog-ben-noel.blogspot.com/)
We looked for food that his vet recommended and the trainer recommended at some
of the large national pet stores. I must say, I love taking Ben there. He
visits everyone and has a great time. Prices are good, I get email coupons,
people are friendly, but…
We stopped by our local pet store that I had forgotten was
even there. It had just been purchased by a local business woman who owns another
pet store. The staff was more than helpful as we found exactly what we needed.
In addition, the prices were the same or cheaper than I was used to at the
chains on most items.
We purchased a bag of food and were assured that if we had
any issue, to bring it back, no problem. Only after I left, I realized that I
didn’t get the sale price that was a couple of dollars less. Not really a big
deal, but money is money. It was clear after a couple feedings that this food
was not helping. I headed back to the store to exchange it, waiting for a
hassle. It never happened.
I grabbed another bag of food and a couple of cans of canned
food, so I expected to pay for the cans and still not get the sale price on the
bag of food. The clerk said, the owner over charged you when you bought that
bag yesterday, so you total is $.50. Yup, I’m a customer for life. I would
never expected her to know that or remember, or care, she did. Would the people
at the nation chain? I think not.
Funny how we will buy an eight dollar coffee from a national
chain on our drive to another national chain to save a buck on an item we could
have bought right up the street next to the local coffee place where we could
have purchased a coffee for less money…
Small business is the backbone of the free enterprise system
and I am proud to support them as they support me.

If you are in the Albany NY area, visit the Health Pet Center at their Troy or their Delmar location.

237 N Greenbush Rd Troy, NY 12180

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Author: Steve Noel