Submit Your ChannelMSP Who’s Who
Amy Babinchak is Managing Partner of Third Tier. Third Tier provides advanced support for IT Professionals and Micro-Staffing for IT Firms. Our staff consists of only top skillled professionals in their specialization. They get problems resolved very, very, quickly and can augument your staff with that “dream tech” that you’ve always wanted to hire.
Amy is an MVP, SMB 150 and her local IT Firm, Harbor Computer Services has won numerous service awards. She also does technical writing, training and maintains a couple of blogs, Facebook pages and Linked Groups. Participating in the IT Community and making this field of expertise the best it can possibly be are what continues to drive her toward success.
The telecommunication and information technology world is constantly changing. Companies of all sizes have access to a wide range of services to help them streamline communications and data management. But as many organizations quickly discover, voice and data service isn’t as simple as one would imagine. You need to have a solid business plan, an intelligent strategy, an astute understanding of what your options are and how the solution can be implemented.
This is where my professionalism comes in. With 11+ years in the technology industry, business planning, strategy, implementation and advanced skills across a wide range of voice and data solutions, I offer a unique combination of technical expertise and business savvy to support you in your business objectives. I’ve been recognized as having a high-energy personality with a passion for working in a competitive environment driven by success. I’m known for having excellent communication and consultative skills, being persuasive and articulate and extremely personable with aggressive negotiation skills.
Did you know that I have written 17+ books in the SMB technology area as author and/or co-author? These books have an underlying “Trusted Business Advisor” theme for consultants/channel partners implementing SMB technology solutions in the network infrastructure (e.g. Microsoft Small Business Server) and VoIP areas (Microsoft Response Point).
I am the founder of SMB Nation, a publishing and events entity that serves SMB channel partners and consultants – we are a portal that helps our 36,000 customers (known as tribal members) navigate the SMB technology opportunity – in good times and bad.
Anthony Fernandez was born in Miami Beach, Florida on December 26, 1986. Anthony graduated from the University of Central Florida in 2009 with a degree in Business Administration and a minor in Sports Management from the DeVos Sports Management Program.
Anthony Fernandez currently resides in Orlando, FL and currently works for Market Leading quoting software solution QuoteWerks. At QuoteWerks, Anthony has worked hand in hand with the IT market to ensure that the product is a good fit as well configured based on the companies sales process. This has assisted him in getting an inside look at how MSP’s structure their sales teams as well as their product offerings.
Also, Anthony’s previous sales position for a leading Cloud Provider/PSA, helped him gain insight on the daily struggles of an everyday MSP/VAR. This insight was attributed to his unique sales approach which is driven by his passion to ensure that every customer receives a top notch experience whether they purchase the product or not.
His experience working For Channel Vendors as well as working with MSP’s has inspired Anthony to create a blog driven to help MSP’s as well as Vendors.
For more information contact Anthony at: Sales@tonyenterprises.com
James Foxall, President of Tigerpaw Software, has a BS in Information Technology Management and a MBA from Bellevue University. He has been involved in commercial software development for over 20 years and has written 14 books on technology, which have been released in over a dozen languages all over the world. Considered an authority on application interface and behavior standards of Windows applications, James is an international speaker on Microsoft technologies and best practices for automating business processes in the SMB environment.
Sonian Email Archiving is the only true cloud email archiving solution that has been built from the ground up with grid computing infrastructure technologies to offer best-of-breed archiving and the most powerful search on the cloud.
Sonian hosts your data (emails, attachments, files, IM, social media) in completely “customer-specific” data silos in our hosted environment to ensure that your data is never mixed with any other customer’s information.
With a hosted email archiving solution like Sonian, you can address a number of IT needs at the same time. Most importantly, it frees up your limited resources, allowing your IT department more time to focus on your business’ strategic initiatives.
A 30-year veteran of the technology and training industries, Wayne Goldstein is widely known for his innovation and entrepreneurial drive.
As founder and CEO of Global Mentoring Solutions, Wayne’s insight and thought leadership have taken the company from start-up to North America’s top ranking, award winning provider of live eSupport solutions.
GMS has since branched out and built a quality and scalability focused outsourced help desk organization via GMS Live Expert. Wayne’s recent acquisition of Dove Help Desk to grow this line of business, is a testament to his organizations commitment to service excellence specifically for the MSP market.
A family and career minded professional who is always willing to work hard, yet enjoys having fun and keeping it light. Goals include growing the business to become an industry leader, educating and motivating like minded individuals on solutions and value based selling, as well as creating new ideas and opportunities to continue driving success.
Marketing, Hardware as a Service (HaaS), Managed Services, Network Design Implementation and Sales, Telecommunications, Managed Services, Sales and Business Development Training.
Following graduation from the Computer Technology program at SAIT (Southern Alberta Institute of Technology), Colin pursued his career in technology as a technical support analyst for a multinational Oil & Gas Company. During his term with the organization, Colin was instrumental in the international redesign and amalgamation of the network spanning multiple continents.
Moving on as a consultant at a Calgary based technology firm for nearly three years Colin moved from Senior Technical Analyst, to Project Manager, to Service/Operations Manager with a staff of 20 IT Professionals reporting directly to him. At this firm, Colin engineered and implemented a technology solution which was awarded a national Microsoft Impact Award as the Small Business Specialist of the Year
His years of technical experience combined with an innate business savvy, and true passion to help businesses succeed through the use of technology has led to the creation and ongoing success of XCEL Professional Services.
As President of The ASCII Group, Jerry Koutavas is responsible for supporting the ASCII Group solution provider community with a portfolio of business-building services. These services range from discounted group business insurance to news media placement to automated social media marketing to a highly utilized peer-to-peer business referral/lead network. Koutavas previously served as Vice President of Business Development, where he led efforts to promote the expertise of ASCII solution providers at end-user facing events at national venues including Microsoft TS2 events and COMDEX, while further developing regional Success Summit peer events that continue today.
Koutavas holds a bachelor’s degree from Salisbury University.
Brian A. Laufer is the Vice President at Aspire Technologies, Inc. Before joining the QuoteWerks Team, Brian’s background was in IT consulting, Software Development, and Government contracting. Brian works closely with the QuoteWerks Community to ensure business owners and sales professionals have the tools they need to succeed and reach their business goals. Working with partners and customers, Brian makes this happen through educating the community and by facilitating seamless integrations between distributors, CRMs, PSAs, QuoteWerks, QuoteValet, and other partners and solutions.
Brian has an extensive background working with Consultants, Integrators, MSPs and VARs.
Over 10 years of working with businesses of all sizes implementing CRM, Accounting, and Quoting/Proposal solutions.
A successful leader and entrepreneur in the IT Services Channel, with extensive record of achievement in recruiting IT solution providers and strong technical expertise and domain knowledge in the rapidly evolving managed services and cloud services marketplace. Proven track record increasing revenue, developing profitable service and sales operations, and exploiting untapped market opportunities. Manager and moderator of the SMB Managed Services Yahoo! Group with over 2500 active members.
We are a small business located in Fort Myers Florida. We currently have about 5 people working for us and 2 of them are part-timers. We been doing business in technology for about 11 years (1998) my name is Dale Mater and I’m the CEO and president of Manage Service Provider World Directory and Classified Ads . I also own another company called CompTech Care and we are an MSP company doing MSP in all of Southwest Florida and doing business with other MSP businesses throughout the United States.
Jay McBain is an accomplished speaker, author and innovator in the IT industry. Named to the Top 40 Under Forty list by the Business Review, Top 25 Newsmaker by CDN Magazine, Top 100 Most Respected Thought Leader by Vertical Systems Reseller Magazine, member of Global Power 150 by SMB Magazine, as well as Top 250 Global Managed Services Executives by MSPmentor. He is often sought out for keynotes, industry guidance, as well as business development opportunities.
I am the co-founder and VP of New Jersey managed service provider Baroan Technologies, and recent founder of MSP Builder. I am always looking to connect with fellow managed service providers and others in the industry to discuss tools and ways to improve.
I have been an entrepreneur since May of 1978. Always looking for ways to help our customers integrate disparate software programs through automated processes and cross platform reporting.
Steve Noel has worked a quarter of a century in the computer industry. He has worked in all aspects of this industry, hardware, software and services. He has done this as a consumer, provider, and vendor. Steve has worked the last 6 years for cloud providers helping to pioneer cloud computing.
Steve continues to keep his fingers on the pulse of the IT services market by maintaining close ties to the ‘who’s who” of the information technology industry. He does this by speaking with thousands of IT service providers and vendors each year through webinars, conferences, and in one on one discussions.
Steve was honored to be named to the 2012 SMB150 list, a list of the top 150 major influencer in the SMB technology channel profession, worldwide.
Steve is an unusual breed. One who possesses the “technical mind” of an engineer, but who somehow managed to develop interpersonal “sales” skills as well. Steve’s approach in business and sales is a highly personal one, building relationships and leveraging them to satisfy everyone involved.
Steve’s current job is helping VARs and MSPs build and run successful IT services businesses. He’s been watching the Cloud Computing age being born around us. And he knows a thing or two about it.
Technical and Channel Sales
Taking the complex and presenting it in an easy to understand way.
I currently have two businesses.
Relax Focus Succeed(R) is a book, a newsletter, and an email list. The fundamental goal of RFS is to help people find a balance between their personal and professional lives, and to be more successful in both. I run seminars and trainings related to these topics.
Great Little Book Publishing Co., Inc. is the company that publishes and distributes my books. We also produce the Cloud Services Roundtable, the Small Biz Thoughts blog, and a variety of seminars and trainings for technology professionals and small business consultants.
Project Management; Motivational Training; Network Documentation; Network Migrations; Cloud Services; Managed Services; Windows Small Business Server.
Deana is the CEO of I.T. Solutions of South Florida, a Technology Solutions Provider serving South Florida and all surrounding areas. Her firm serves as the technology advisor for SMBs providing TaaS (Technology as a Service) to professional organizations. The company specializes in Flat Rate IT Support, Remote Network Monitoring and Management, Outsourced IT, Complete Backup and Disaster Recovery Planning, HaaS (Hardware as a Service), Network Design and Installation, Office Moves, Telecommunications Solutions, Business Phone Systems, Voice and Data Structured Cabling and Healthcare IT consulting.
She was honored to have WITI (Women in Technology International- South Florida) name her as a recipient of the “Women to Watch Award” in November 2010. She
have a passion for green technology and guide SMBs to make the little changes that will affect us all. She enjoys sharing technology strategies with business owners to help their business grow strategically with less, through technology.
IT Solutions of South Florida provides SMBs the ability to become more productive, and more efficient, while also helping with any technology needs to grow a business.
Deana is aloving wife, and a mother of 2 great kids ages 9 and 11. She is very involved in her church and strives to honor God in every way, in life and business. She is a privileged member of EO Accelerators South Florida.
Rob’s sole responsibility at Level Platforms is to insure that all LPI Partners are successful in deploying their Managed Services offering (business as well as technology).
With over 20 years of sales and B2B activities, Rob has extensive experience in IT hardware and software sales. All of Rob’s industry experience has been working with 100% channel focused organizations and working directly with Channel VAR’s and Solution Providers in achieving their goals.
Michelle Ragusa is a Cisco Veteran. She was recently declared by SMB Magazine as one of the 150 most influential people in the global IT Business Community. She was also recognized with the prestigious Cisco World Wide Innovation and Growth Award.
Michelle is involved with CompTIA- the world’s largest global IT Association. She is a member of ITSS as well as Advancing Women in IT. She is also a long standing member of the National Women in Technology Group, where she has given speeches for young women in technology – most recently at NC State University. Michelle was also featured on a CompTIA Video about Advancing Women in IT around the world.
As a community and social media expert, Michelle is a highly visible member of the Global IT community and acts as a connector for Cisco in multiple areas. She is an avid blogger and has taken her passion for women in technology, travel, health & wellness (aa a Zumba Instructor), and life theories to create awareness and inspire others.
Self named “Chic and Geek” she is well versed in technology with CCSE & CCDA networking certifications. Currently, she is the Relationship Manager and the liaison between Cisco and three of the top five largest global service provider and broadband telecommunication companies in the US: Century Link, Embarq, and Qwest Communications. Prior to that, she excelled in Sales as a NY Account Manager, surpassing stretch quota’s annually while twice recognized with the prestigious “Commitment to Excellence Award”.
Robin Robins is an independent marketing consultant, sales trainer, and author that specializes in inexpensive and highly effective marketing strategies for small to medium VARs, Systems Integrators, MSPs, Solution Providers, and IT consulting firms. She has developed and authored the Technology Marketing Toolkit System which is considered to be the definitive guide to marketing technology products and services. To date, over 2,800 IT business owners from around the world have purchased and implemented this marketing system in their business.
Robin has been a favorite speaker for IT industry events such as System Builder Summit, SMB Nation, CompTIA’s BreakAway, CT Summit, ASCII Boot Camps, and Strategies for Success, and has been interviewed and published in VAR Business and Sales and Marketing Magazine. She currently writes a monthly column for eChannelLine.com, SMB Nation Partner Magazine, Microsoft’s Partner web site, and runs the largest sales and marketing coaching program in the world for IT consulting firms.
In addition to her extensive experience with IT service firms, Robin has also developed marketing strategies for over 3,900 businesses in 14 different industries across North America, Australia, and Europe. This includes both online and off-line marketing strategies for computer training schools & universities, franchise organizations, software companies (Novell, Surf Control, AVG anti-virus, and Microsoft), financial services, seminars and events, member organizations, and a variety of consumer products and services. This vast experience has given Robin a broad knowledge of hundreds of marketing and sales tactics used by some of the most successful and sales driven organizations in the world.
Stuart Selbst is a well-respected industry leader, speaker, business coach and the President/CEO of Stuart Selbst Consulting, a consulting firm which offers executive level business coaching for MSPs and VARs. We align sales and marketing together with business processes along with the practice of goal setting to achieve individual and team success.
Mr. Selbst who started, built and sold a very successful Manage IT Services practice, has worked with hundreds of MSPs, VARs and system integration firms over the years to help them grow their business and increase profitability and staff productivity.
Stuart has spoken and presented at a number of industry events including CompTIA Breakaway and the Managed Services Summit, MSP Revolution, SMB Nation Spring and Fall conferences and our own business building event, Spring Training for Business.
In 2009, 2010 and again in 2011, Stuart was named to the ‘MSP Mentor 250’, an annual listing of executives and leaders shaping the Managed Services business and industry. In 2010, Stuart was endorsed by the MSP Alliance as a Business Advisor.
Brian Sherman is the president and founder of Tech Success Communications, a firm specializing in editorial consulting for the IT channel. With more than ten years of industry experience as a both a writer and business development professional, he has a deep understanding of the challenges and needs of solution providers, manufacturers, and technology distributors. As a former editor of Business Solutions magazine and Sr. Director of Industry Alliances for Autotask, Brian offers the unique perspective of both a channel journalist and active participant in the IT community. That insight allows him to help solution providers and vendors effectively craft and deliver their press and marketing messages.
Bill White has been VP Marketing & Sales at Roaring Penguin Software since 2003.
Bill has managed sales and marketing activities in the high-technology arena for more than 20 years. Prior to joining Roaring Penguin he worked as Business Development Manager at Beyond 20/20, where he led all business development efforts within the Statistical Agencies of the US Federal Government, and prior to that within the market research community. He has also served as VP of Marketing and Sales at Plaintree Systems, Inc. and KOM Inc.
Bill began his technology career a software programmer, moving into sales and quickly taking on more senior sales roles at Interwork Technologies, Gallium Software and ELSID Software Systems LTD.
Bill is a graduate of Carleton University with a B.A. in English Literature.
Managed IT Services: Technology Made Simple
To keep up with your competitors in today’s business world, you need to utilize the latest technology. But for a small or medium-sized business, it’s challenging – not to mention frustrating and time-consuming – to keep up with constantly changing hardware and software and provide the support needed to use it. TEC Works is a managed service provider that gives your Jacksonville company an ideal solution: Our managed IT services programs, which give you the support and services you need for all your computers, networks, servers, and more, without the expense of doing it all in-house.
TEC Works’ managed IT service solutions deliver:
24/7 management and oversight of your critical systems by IT specialists
An established monthly rate for all IT services (and no surprise fees)
Improved performance and productivity
Preventive maintenance of your essential servers and networks
Support for all your hardware and software needs
Jen has spent the last few years at ITUtility.NET empowering IT providers to transition into the Cloud Hosting industry so they can add recurring revenue and increase service revenue in this new market. With over 30 years in sales and customer service she has always maintained the ability to understand clients’ needs and ensure the best solution available in addressing those needs.
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