Article By Karl Palachuk
We’ve discussed Service Manager and Technician Roles and Responsibilities. Your front office is also critical to your success. With very small companies, this role will be played by the owner for awhile. But it needs to be handed over to someone else as soon as possible. While these tasks are extremely important to the company, they are also easily handed off.
As a rule, the owner of a small IT shop is not going to be a pro at bookkeeping, billing, payroll, etc. The boss keeps these chores, in part, because he doesn’t trust anyone else to do them. But these tasks take up a significant amount of time, and the boss is much more productive at sales or technology than at word processing.