Karl Palachuk

By Karl_Palachuk
In Channel
Aug 30th, 2013
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Karl Palachuk / Karl Palachuk I’ve written a lot about Monthly Maintenance, including articles on . . . SOP: Why We Do Monthly Maintenance SOP: Monthly Maintenance Scheduling and On Site Visits SOP: The Monthly Maintenance Checklist SOP: Monthly Single Checklist All of that is about how YOU manage monthly maintenance. In other words, it […]...
By Karl_Palachuk
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Aug 20th, 2013
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146 Views
Karl Palachuk / Karl Palachuk Well, it’s Hot August Nights time. Summer is blazing over 100 degrees in Sacramento. Instead of getting grumpy and bored, I decided to get generous – and YOU are the beneficiary! Right now through August 31st, EVERYTHING at SMB Books is 20% off. Even 20% MORE off of items that […]...
By Karl_Palachuk
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Aug 16th, 2013
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Karl Palachuk / Karl Palachuk One area of service delivery has changed dramatically over the last five years: On Site vs. Remote support. We rarely go on site to clients for support these days. Almost every on site visit is related to sales or client relations. Some of us have clients in other states and […]...
By Karl_Palachuk
In Channel
Aug 5th, 2013
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83 Views
Karl Palachuk / Karl Palachuk...
By Karl_Palachuk
In Channel
Jul 16th, 2013
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145 Views
Karl Palachuk / Karl Palachuk How to Create a Hugely Profitable Cloud Solution for Small Clients A 4-Hour Hands-On Event! October 9th, 2013Las Vegas, NV...
By Karl_Palachuk
In Channel
Jul 14th, 2013
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165 Views
Karl Palachuk / Karl Palachuk My brother Manuel Palachuk is more than just another nerd – He is a great coach, a great process engineer, and a great Managed Service Provider. He was the president of my company (KPEnterprises) for several years and instrumental in designing and implementing many of our most successful programs and […]...
By Karl_Palachuk
In Channel
Jul 5th, 2013
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175 Views
Karl Palachuk / Karl Palachuk There are many, many ways to approach sales. Different approaches work with different prospects, different products, and at different times. It’s hard to say which approach is the best for a given circumstance. But it’s easy so say which is the worst: A totally random, off the top of your […]...
By Karl_Palachuk
In Channel
Jun 30th, 2013
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154 Views
Karl Palachuk / Karl Palachuk  Please join us July 2nd, 2013 for a very big announcement. Coach Valet will Launch July 2, 2013 (Powered by Goal Valet) Mark your calendars, link to the webinar, and join us for a very special launch event. Find out more at www.coach-valet.com. Coach Valet has been in development since […]...
By Karl_Palachuk
In Channel
Jun 30th, 2013
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106 Views
Karl Palachuk / Karl Palachuk I got a couple of memos about new events you can attend in the SMB space. I added these to the calendar of events in my weekly newsletter. (You can sign up HERE.) ———- First up: The GFI MAX Customer Conferences Wee http://conferences.gfimax.com/. From Handy Andy: It’s time- the MAX […]...
By Karl_Palachuk
In Channel
Jun 28th, 2013
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60 Views
Karl Palachuk / Karl Palachuk Let’s be clear: This post is about Collection Policies. For some background and advice about billing and invoicing, see Invoice Review and Processing, Billing Procedures and Policies, Cash Flow: Getting Paid in Advance. So the setup is this: You’ve either sold hardware/software or services and your client owes you money [&helli...
By Karl_Palachuk
In Channel
Jun 24th, 2013
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92 Views
Karl Palachuk / Karl Palachuk...
By Karl_Palachuk
In Channel
Jun 7th, 2013
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91 Views
Karl Palachuk / Karl Palachuk File Naming Conventions One of the most important elements of a “standard operating procedures” collection is the ability to FIND what you’re looking for so you can USE it. Any documentation you can’t find is worthless. That’s why you actually need some norms or standards around the naming of your […]...
By Karl_Palachuk
In Channel
Jun 6th, 2013
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141 Views
Karl Palachuk / Karl Palachuk One of the speakers at our SMB Online Conference later this month is Mr. Brian Sharp from Go Big. Today Brian is announcing the full release of a great new product called Presenter Box. Here’s the note Brian sent me: “With over 120 web pages, 100 videos, 12 months of […]...
By Karl_Palachuk
In Channel
Jun 5th, 2013
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69 Views
Karl Palachuk / Karl Palachuk Got a memo from my friend Dave Seibert regarding a new Microsoft training for Office 365 and Lync/SharePoint/Exchange. If you’re interested in seeing the latest version of this stuff, check it out.  Dave says this will be published on the Microsoft site Friday but we’re okay to share now. — […]...
By Karl_Palachuk
In Channel
May 31st, 2013
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155 Views
Karl Palachuk / Karl Palachuk One of my mentors once gave me a very simple rule regarding dress codes: Every day I want to dress as well as anyone I might meet that day. In so much of our business, technicians dress like farmers and expect to be paid like corporate executives. Here’s the real […]...
By Karl_Palachuk
In Channel
May 28th, 2013
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119 Views
Karl Palachuk / Karl Palachuk As the recession drags on (or maybe it’s coming to an end … I’m tired of saying that month after month), lots of people are finishing school and trying to decide what to do next. Well, if you’re just going out in the world and think you might try your […]...
By Karl_Palachuk
In Channel
May 27th, 2013
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107 Views
Karl Palachuk / Karl Palachuk Zoooooooom! Time sure flies when you’re having fun. This blog started seven years ago and this is the 1200th blog post. Thank you all for your support. Rather than waste the post altogether, let me show you a cool new tool I discovered. I made the following video in about […]...
By Karl_Palachuk
In Channel
May 21st, 2013
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101 Views
Karl Palachuk / Karl Palachuk A Letter To Everyone in the SMB Community May 21, 2013 Hello. Thank you for your support! Over the last seven years I have been grateful to have the support of so many people in the SMB Community. Hundreds of you have contacted me and thanked me for my SOP […]...
By Karl_Palachuk
In Channel
May 17th, 2013
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83 Views
Karl Palachuk / Karl Palachuk Whether you like it or not, sometimes you need to remove clients. Of course there are many reasons for this: You fire them, they quit you, they go out of business, they are merged with another company, etc. If they are managed service clients, you’ve got some cleaning up to […]...
By Karl_Palachuk
In Channel
May 16th, 2013
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39 Views
Karl Palachuk / Karl Palachuk Here’s a reprint of the SMB Nation blog post about the EOL for the Intel Hybrid Cloud. Thanks for the Interview, Regina. – – – – – Intel Gives the Axe to Hybrid Cloud, AppUp Small Business Software Service Posted by Regina Ciardiello on Wednesday, 15 May 2013 at http://www.smbnation.com/content/news/entr...