SMB Community Survey Results – Part 1

By Karl_Palachuk
In Channel
July 15, 2012
1 Comment
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Article By Karl Palachuk

Last week I put together a survey and asked the community to respond. Boy, you sure did! We had almost 500 responses (498, actually). Of those, 204 people entered in comments. Some of them were quite long. In all, you gave more than 10,000 words of feedback.

Twenty-four countries were represented (Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greenland, Hungary, Ireland, Israel, Italy, Netherlands, New Zealand, Philippines, Puerto Rico, Slovenia, South Africa, Sweden, Switzerland, UK, US).

Here are the core survey results. I’ve added just a few notes at the end for some stats that are not immediately obvious.

I have a press release coming out with some commentary on this. You can get a copy here: http://www.smallbizthoughts.com/media_press/index.html

If you are interested in a Word document with all of the comments, you can request that here. (27 pages – Free, of course.) I have stripped out individual names and and email addresses. Other than that, it’s just as entered in the comment section.

Tomorrow I’ll give a little more analysis and my current opinion on a few things.

Here are the summary stats:


Question Responses
n =
%
1. How surprised were you by Microsoft’s announcement to discontinue the SBS Standard product? 1. Not at all Surprised
2. Not much
3. Somewhere in the Middle
4. Somewhat
5. Completely Surprised
Totals:
40
61
88
113
194
496
8.1%
12.3%
17.7%
22.8%
39.1%
100%
2. The new Small Business Competency only requires one MCP and costs $999. Is this a competency you will seek? 1. No Way
2. Probably Not
3. Maybe
4. Probably Will
5. Yes Definitely Will
Totals:
148
165
85
57
28
483
30.6%
34.2%
17.6%
11.8%
5.8%
100%
3. How many Small Business Severs (any edition or year) did you install in the last 12 months? None
1-5
6-10
11-20
21 or More
Totals:
36
233
124
66
35
494
7.3%
47.2%
25.1%
13.4%
7.1%
100%
4. How likely are you to sell these services in the next 12 months?
> Hosted Exchange Server/Mailboxes
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
96
92
86
39
178
491
19.6%
18.7%
17.5%
7.9%
36.3%
100%
4. How likely are you to sell these services in the next 12 months?
> Hosted Spam Filtering
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
68
69
70
36
246
489
13.9%
14.1%
14.3%
7.4%
50.3%
100%
4. How likely are you to sell these services in the next 12 months?
> Cloud Based Storage
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
88
113
122
45
118
486
18.1%
23.3%
25.1%
9.3%
24.3%
100%
4. How likely are you to sell these services in the next 12 months?
> Cloud Backup
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
67
69
93
53
202
484
13.8%
14.3%
19.2%
11.0%
41.7%
100%
4. How likely are you to sell these services in the next 12 months?
> Cloud DR
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
94
138
90
49
100
471
20.0%
29.3%
19.1%
10.4%
21.2%
100%
4. How likely are you to sell these services in the next 12 months?
> Hosted Content Filtering
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
93
147
118
29
95
482
19.3%
30.5%
24.5%
6.0%
19.7%
100%
4. How likely are you to sell these services in the next 12 months?
> Other Cloud Service(s)
1 – We Will Not
2 – Probably Not
3 – Probably
4 – We Will
5 – We Already Are
Totals:
69
112
130
47
105
463
14.9%
24.2%
28.1%
10.2%
22.7%
100%
5. SBS Standard Edition will continue to be available via the OEM channel through December 31, 2013. Is that enough time for you to determine what your revised business model will be? 1. No Way
2. Probably Not
3. Maybe
4. Probably
5. Yes Definitely
Totals:
32
67
110
148
137
494
6.5%
13.6%
22.3%
30.0%
27.2%
100%
6. Have you looked at SBS Essentials and Foundation Server to determine where they fit in your business model? We have looked at SBS Essentials Only
We have looked at Foundation Server Only
We have looked at both SBS Essentials and Foundation Server
We have looked at Neither
Totals:
125

11

241

118
495

25.3%

2.2%

48.7%

23.8%
100%

7. If you stopped selling SBS tomorrow, do you have a solution package already mapped/planned out to replace it? No
Yes
Totals:
331
163
494
67.0%
33.0%
100%
8. Are you a regular participant in an IT Pro group or SBS User Group? No
Yes
Sometimes
Totals:
85
220
191
496
17.1%
44.4%
38.5%
100%
9. Are you currently a Microsoft Small Business Specialist (SBSC)? No
Yes
Totals:
175
319
494
35.4%
64.6%
100%
10. Do you believe you will be able to develop a successful cloud-integrated I.T. offering in the next 12 months? 1. No Way
2. Probably Not
3. Maybe
4. Probably
5. Yes Definitely
Totals:
54
86
126
105
125
496
10.9%
17.3%
25.4%
21.2%
25.2%
100%
11. Do you anticipate becoming More or Less involved in the SMB I.T. Community in the next 12 months? 1. Definitely Less
2. Probably Less
3. Not Sure
4. Probably More
5. Definitely More
Totals:
32
89
203
127
44
495
6.5%
18.0%
41.0%
25.7%
8.9%
100%


Additional Stats and Notes About the Numbers

– A total of 498 people filled out the survey.

– 62% of respondents were somewhat surprised or completely surprised by the announcement that that SBS Standard would be discontinued at the end of 2013.

– 65% of respondents identified themselves as Microsoft Small Business Specialists (SBSC).

– 65% of respondents say they definitely will not, or probably will not, seek the new Small Business Competency.

– Of those who identified themselves as SBSC, 58% say they will not, or probably will not, seek the new Small Business Competency.

– Over half ( 54.5% ) of respondents installed between zero and five Small Business Servers in the last year.

– For each of the cloud services that we asked about, 20-50% of respondents are already selling the service.

– When you combine those who probably will, definitely will, and already are selling each of the cloud services we asked about, the totals are in the range 50-70% for each service.

– An amazing 76% of all respondents have looked at either SBS Essentials, Foundation Server, or both.

– While 67% of respondents said that they would not have a solution to replace SBS if it disappeared tomorrow, 58% of them believe they will be able to revise their business model by the end of next year. 46% believe they will have a successful cloud-integrated offering within the next 12 months.

– 83% of respondents participate in IT Pro groups at some level. 35% say they expect to be more involved in the SMB IT Community in the next year while 24% expect to be less involved.

Comments welcome. More to come!

Thanks again to everyone who participated.

🙂

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All material Copyright (c) 2006-2012 Karl W. Palachuk unless otherwise noted.



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