Why Autotask’s latest Announcement Makes So Much Sense

By vmazek
In Cloud
June 11, 2012
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Autotask today announced their new Certified Consulting Partner Program (see Press Release below). This new program brings expert users of the Autotask platform together with community members to bring additional resources, training, tips and tricks, as well additional help to maximize the user experience.

Implementation, setup, and use of software platforms tend to rely heavily on the user to bridge a gap or learning curve when it comes to implementation. Many business users simply do not have the time to learn all aspects of a platform, and thus, many features go unused due to either lack of, improper, and or no setup at all.

Especially at the initial setup, many solution providers are more than willing to spend a few extra dollars to get help with implementation. The opportunity to utilize other solution providers for this is even better; considering the expertise of real world users brings a knowledge base that the average trainer just might not have. By the book experience and real world scenarios may be two very different things.

The User base is invited to become Certified Consulting Partners (CCP’s) and does require additional intensive training and testing to gain certification. This keeps just anyone from claiming the status.

It is not yet clear if there is a cost for this certification or what additional requirements are necessary to become a certified partner.

Autotask Corporation Announces Certified Consulting Partner Program

ORLANDO, FL (PRWEB) June 11, 2012

Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced its new Certified Consulting Partner program and the expansion of its Client Services operations to meet the needs of a rapidly growing customer base in the Americas and around the world. The announcements were made by Autotask president and CEO Mark Cattini during his keynote address at the company’s annual user conference, Autotask Community Live, taking place in Orlando, FL, June 10, 11 and 12.

During his remarks, Cattini introduced Tom Osborn, who joined Autotask Corporation in April as vice president of Autotask Client Services & Support, and outlined several initiatives the company is taking to ensure that its implementation and support programs continue to anticipate the needs of its users.

“Our commitment is to ensure that every Autotask customer has an exceptional product experience, from their initial implementation through training and ongoing support,” Cattini said. “Our goal is to successfully maximize the value they receive from their use of Autotask and their experience with the company.”

The Certified Consulting Partner (CCP) program connects highly successful, and highly trained and tested Autotask users with new and existing customers who want to maximize the value of the Autotask implementation to better meet their specific business requirements. The program is designed to provide unique benefits to both the CCPs and to the Autotask users who engage them.

“The certified consulting partners have a unique opportunity to share and leverage their unique industry expertise, product knowledge and regional exposure to drive value for other Autotask users and to share in their success,” said Osborn. “And Autotask users benefit by leveraging that special expertise to make sure that their Autotask system not only meets their operational needs, but maximizes their overall efficiency and effectiveness.”

Autotask CCPs are required to complete a rigorous training and testing program before receiving certification, and are required to participate in ongoing product and business process training during their tenure. Autotask users interested in learning more about the program or applying for certification training are to email consultingpartners@autotask.com.

In light of rapid increases in customer acquisition domestically and internationally, the company announced additional enhancements to its Client Services operations, including:

A new realignment of existing resources to provide faster, more consistent support in three key areas, First Response, Phone Support and Ticket Research and Escalation.

A planned 50% increase in support personnel by the end of the year, to ensure the company has the capacity in place to meet growing demand from new customers.

The creation and testing of a new array of tiered support and education bundles that provide Autotask users maximum flexibility to select the services that have the most value to their businesses and that will ensure their greatest level of success with the product.

“When you invest your time and resources in a solution to transform your business, you want to know that the partner you select is fully committed to your success,” Osborn added. “These changes will ensure that from their first day with Autotask our users will be working with a client services organization whose entire mission is to help their business to grow and prosper.”

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About Autotask Corporation

Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call  518-720-3500  Ext. 1

Contact Information

Bruce McEwing

Autotask Corp

http://www.autotask.com

(518) 720-3500


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Author: Frank Gurnee